Cancellation & Booking Policy

As a self-employed business, I do not receive sick pay, holiday pay, or pension contributions. This policy is in place to protect the sustainability of the business and ensure fairness to all clients.

PACKAGE BOOKINGS

• Sessions may be cancelled up to 48 hours in advance via your booking account.

• A credit will be returned to your package.

• Cancellations made within 48 hours are non-refundable and non-transferable, regardless of reason.

PAY-AS-YOU-GO (PAYG)

• You must contact me at least 48 hours before the class to cancel.

• Your payment will be refunded to your original card.

• Less than 48 hours notice, payments are non-refundable and non-transferable regardless of reason.

SPECIAL EVENTS

• All special events are non-refundable and non-transferable, regardless of reason.

ADORE YOUR PELVIC FLOOR COURSES

• Course bookings are non-refundable and non-transferable, regardless of reason.

TRANSFERRING YOUR SPACE

• If you cannot attend a class you may gift or sell your space to a friend or family member.

• Please inform me in advance so I can update attendance records.

CHAIR CLASSES

• Seats may be reserved in advance via the diary and paid in cash on the day.

• A 48-hour cancellation policy still applies to all reserved places.

• For non-attendance without notice payment must be made on the next class attended.

PACKAGE EXPIRY

• Credits expire after the stated period from first use (not purchase date).

• Expiry dates will not be extended for any reason, including instructor annual leave, sickness, or bank holidays.

• A wide timetable (approximately 15 classes weekly, morning and evening, Monday–Friday) is available to help you use your credits.

• Some special classes may also be booked using package credits.

• Credits may be gifted to friends or family.

• You can check balances and expiry dates via your dashboard, and reminder emails are sent.

• If you struggle to use credits regularly, PAYG may be a better option.

• Packages will not be refunded regardless of reason.

Cancellation Policy Summary.

360 Fitness, Health & Wellbeing cannot refund, exchange, transfer bookings, or extend expiry dates unless a class or event is cancelled, postponed, or significantly changed by us.